Refer & Contact
Make a referral
Secure Steps accepts referrals from professional sources only. We do not accept direct public referrals. If you are supporting someone who may benefit from accessible supported accommodation, use the form below or contact our placements team directly.
Who can refer
Who can refer
Local authority housing and commissioning teams, social workers, NHS discharge teams, adult social care, registered care providers, and registered charities working with adults affected by housing insecurity.
Referral process
Referral process
- Enquire. Use the form below or email placements@securestepssupport.org.uk with brief details of the person being referred.
- Triage (within two working days). We confirm eligibility, likely fit, and any immediate risks.
- Assessment. Joint assessment with the referrer. We gather risk information, support plan and ID documents.
- Offer & move-in. We agree placement terms, move-in date, and initial support plan alongside the referrer and any care partners.
What we need at referral stage
What we need at referral stage
- Brief description of the individual and their current situation
- Mobility and accessibility requirements
- Any existing care package or care provider already in place
- Risk assessment and recent chronology where available
- Support plan or pathway plan if applicable
- ID and local connection details
Referral form
Referral form
All fields required unless marked optional. Submission sends an email to the placements inbox. No data is stored on the website.
Direct contact
Direct contact
- Placements: placements@securestepssupport.org.uk
- General enquiries: hello@securestepssupport.org.uk
- Phone: [TBC — confirm with Marisa before launch]
- Registered office: [TBC — confirm with Marisa before launch]
Commissioner FAQs
Commissioner FAQs
Do you accept direct public referrals? No, professional referrals only.
Do you provide CQC-regulated care? No. We provide housing-related support and coordinate with registered care providers where needed.
What's your typical placement length? From 3–12 months, depending on pathway and goals.
Where do you operate? Across Sussex, working with local authority and care partners.